Who we are

Welcome to Turkey’s No.1 Assistance Organization

Eurocross Turkey is an international medical and vehicle assistance organization with a dominant market leading position in Turkey. Headquartered in Istanbul, Eurocross Turkey specializes in delivering high quality assistance services to the local and international market while providing highly effective, measurable and sustainable cost-saving solutions. Our parent organization, Eurocross Assistance manages national and cross-border assistance practices through 6 international offices and a vast pool of global service providers. Eurocross Turkey and Eurocross Assistance are wholly owned by Achmea Insurance, the largest insurance provider in the Netherlands today, with its history dating back to 1811. Achmea ranks within the top 20 of largest European insurance companies based on written premiums and within the top 10 looking only at its core competency of Non-life. Eurocross Turkey fulfills its value-adding proposition through the highly technical governance of a large and diverse network of 4.700 service providers consisting of hospitals, clinics, air and ground ambulances, towing companies, roadside technicians, customs offices and providers from various other segments. With a vast expertise in local dynamics, creative operations maneuvers, and an endless passion for customer service, Eurocross Turkey carries out not just Turkey’s, but one of the World’s most sophisticated assistance practices.Read more.

What we do

Local assistance, global thinking…

Eurocross Turkey supports a wide range of local and international insurers, assistance companies, corporations, governments and diplomatic missions in delivering high quality medical and vehicle assistance services to insured or member individuals while orchestrating highly effective, measurable and sustainable cost-saving solutions for payors. Taking its power from a transparent business model, Eurocross Turkey delivers highest quality services in true westerns standards along with fair and reduced provider costs achieved through a complex cost management structure, ensuring that the clients reap 100% of the benefits obtained within case management cycles.

24/7 Alarm Center

Connect with a world of solutions

Eurocross Turkey Alarm Center serves as an inter-connected coordination hub managing emergencies, hospitalizations, road incidents, interruptions and provider relations on a 24/7/365 basis. The center is in constant contact with clients, global SOS centers, insurers, hospitals, state authorities, national disaster coordination center, consulates, embassies and various local and international service providers.

Home to over 80 personnel, a medical team of 5 doctors and 5 nurses, technical experts, claims handlers and a state-of-the art IT infrastructure, the Alarm Center operates in native English, German, Dutch and Turkish languages.